Choice Tours Customer Privacy Policy

Choice Tours’ Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Choice Tours anytime you interact with Choice Tours, such as when you visit our website, when you purchase Choice Tours products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Choice Tours, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better products. For example:

We may ask for your personal information when you’re discussing a service issue on the phone with an associate, registering for an account, participating in an online survey, or purchasing a product.
When you interact with Choice Tours, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Choice Tours products you have purchased, such as their date of purchase; and information relating to a support or service issue.
We also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service.
We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Choice Tours’ products.

Your Choice Tours ID and related information

The Choice Tours website allows you to create a “Choice Tours ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password. The system saves your information and assigns you a personal Choice Tours ID — in many cases simply your email address, because it’s unique and easy to remember. The next time you order from the Choice Tours Store, all you need to do is enter your Choice Tours ID and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your Choice Tours ID it will be available for all your transactions with Choice Tours globally.

Gift services

Choice Tours also enables you to purchase and send gift certificates and products, to family members, friends or colleagues. To fulfill your request, Choice Tours may require personal information about the person to whom you are sending the product or service such as their name, physical address, email address, and so on. The personal information you provide about that person is used only for the purpose for which it is collected. Choice Tours will not use the information collected to market directly to that person.

Publicly displayed information is public

If you comment or write a review on an Choice Tours website you should be aware that any information you share is visible to other users. Personally identifiable information you submit can be read, collected, or used by other individuals to send you unsolicited messages. Choice Tours is not responsible for the personally identifiable information you choose to submit.

When we disclose your information

Choice Tours takes your privacy very seriously. Choice Tours does not sell or rent your contact information to other marketers.

Within the Choice Tours Group

To help us provide superior service, your personal information may be shared with legal entities within the Choice Tours group globally who will take steps to safeguard it in accordance with Choice Tours’ privacy policy.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for Choice Tours to make certain personal information about you available to companies that Choice Tours has a strategic relationship with or that perform work for Choice Tours to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Choice Tours’ policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Choice Tours website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

Choice Tours takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Mozilla Firefox, Safari, Netscape Navigator, Opera, or Internet Explorer.

Integrity of your personal information

Choice Tours has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at http://www.choicetoursiceland.com/en/customer/account/. And you can request a copy of your personal information and your interactions with our sales and support agents by contacting us at the email address below.

Kids

Choice Tours recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the Choice Tours purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to Choice Tours and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

Cookies and other technologies

As is standard practice on many corporate websites, Choice Tours’ website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

For example, knowing your first name lets us welcome you with a greeting the next time you visit the Choice Tours Store. Information such as your country and language helps us provide a more useful online shopping experience.

If, however, you prefer not to enable cookies, please go to http://www.choicetoursiceland.com/en/about-cookies/, which explains step by step how you can disable cookies. Please note that certain features of the Choice Tours website will not be available once cookies are disabled.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Choice Tours will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the Choice Tours website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Our companywide commitment to your privacy

As we said, Choice Tours takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Choice Tours employees and strictly enforce privacy safeguards within the company.

International users

Choice Tours abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. The following link provides more information about the U.S. Department of Commerce Safe Harbor Program.

Choice Tours’ website has links to the sites of other companies. Choice Tours is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about Choice Tours’ Customer Privacy Policy or data processing, please email us at privacy@choicetoursiceland.com to contact us. Choice Tours will respond to your inquiry within 30 days.

If you do not want Choice Tours to keep you up to date with Choice Tours news and the latest information on products and services click http://www.choicetoursiceland.com/en/customer/account/ and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

Choice Tours may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Choice Tours Iceland ehf., Brekkustíg 8, 101 Reykjavik, Iceland

If you have questions or concerns about Choice Tours Iceland’s collection, use, or disclosure of your personal information, please email us at privacy@choicetoursiceland.com. If Choice Tours Iceland doesn’t respond or your inquiry hasn’t been addressed to your satisfaction, please visit the Glaciersoft website for contact information.

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